You can tell you are blocked if you cannot access your website, Cpanel, FTP.
Our servers are setup to protect themselves if they perceive a threat by blocking the IP. There are many things which can trigger a block on your server including:
- Entering the wrong username or password multiple times within 5 minutes when logging into the control panel, email, or a password protected area on the website.
- Opening too many connections to the server at one time. For FTP, we recommend setting your FTP program to open no more than 2-3 connections at a time. For email, please set your email client to check email no more often than 5-10 minutes apart. If multiple computers are checking email, please stagger the times they are checking so they are not all trying to check email at the exact same time.
- Several disconnects and reconnects in a short period of time may cause it.
- More than 4 of the temporary blocks in a 24 hour period.
To get your IP unblocked, please contact support and provide the IP to unblock which you can see by going to www.whatismyip.com from the blocked computer in order to unblock it.
